Shipping policy

At Orvica, we're committed to delivering your order as quickly and smoothly as possible. Please read the information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday to Friday, excluding public holidays.

During busy periods, promotions or holidays, processing times may be slightly longer.

Delivery Times

Estimated delivery times are:

United Kingdom

5–10 business days

Europe

7–15 business days

International

7–20 business days

These delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated and displayed at checkout unless free shipping is offered as part of a promotion.

Any applicable delivery charges will be shown before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

Please allow up to 48 hours for tracking information to become active after dispatch.

Multiple Packages

If your order contains multiple items, they may be shipped separately from different suppliers or warehouses.

If this happens, you may receive separate tracking numbers and your items may arrive on different days.

Delivery Delays

While we work hard to deliver your order within the estimated timeframe, delays can occasionally occur due to factors outside our control, including:

High demand
Courier delays
Customs clearance
Severe weather
Public holidays
Industrial action or transport disruption

If your order is delayed, we'll do our best to keep you informed and help resolve any issues.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

Orvica cannot be held responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error after placing your order, please contact us immediately at support@orvica.co.uk. We'll do our best to update your order before it is dispatched, but we cannot guarantee changes once processing has begun.

Lost or Missing Parcels

If your order has not arrived within the estimated delivery timeframe, please contact us at:

support@orvica.co.uk

We'll investigate with our delivery partners and work to resolve the issue as quickly as possible.

Customs, Duties and Taxes

Orders shipped outside the United Kingdom may be subject to customs duties, import taxes or other local charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

Refused Deliveries

If an order is refused or returned because an incorrect delivery address was provided or delivery attempts were unsuccessful, additional shipping charges may apply before the order can be resent.