Shipping policy

Shipping Policy

At Orvica, we are committed to delivering your order as quickly and seamlessly as possible. Please read the information below before placing your order.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.
Orders are processed Monday to Friday, excluding public holidays.
During busy periods, promotions, or holidays, processing times may be slightly longer.

Customs, Duties, and Taxes (UK Orders)

All orders delivered to the United Kingdom are handled on an All-Inclusive basis.
We fully absorb and handle all UK import VAT, European customs clearings, and international courier fees behind the scenes.
The total amount you see at checkout is final. You will never receive an unexpected tax bill or clearance invoice from the courier upon delivery.
Note: For any international orders shipped outside the United Kingdom, local destination import charges and taxes remain the sole responsibility of the customer.

Delivery Times

Estimated delivery timeframes:

United Kingdom: 5–10 business days
Europe: 7–14 business days
International: 7–20 business days

Please note: These delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated and displayed at checkout unless free shipping is offered as part of a promotion.
We offer Free UK Delivery on all orders over £100.
For orders under £100, a flat shipping fee of £9.99 applies.
Any applicable delivery charges will be clearly shown before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).
Please allow up to 48 hours for tracking information to become active after dispatch.

Multiple Packages

To bring you the finest curation of premium products, we partner with specialized European designers and manufacturers.
If your order contains multiple items, they may be shipped separately from different international workshops.
If this happens, you may receive separate tracking numbers and your items may arrive on different days.

Delivery Delays

While we work hard to deliver your order within the estimated timeframes, delays are occasionally caused by factors outside our control, including:

High demand
Courier delays
Customs clearance handling
Severe weather
Public holidays
Industrial action or transport disruptions

If your order is delayed, we will do our best to keep you informed and help resolve any issues.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.
Orvica cannot be held responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error after placing your order, please contact us immediately at support@orvica.co.uk. We will do our best to update your order before it is dispatched, but we cannot guarantee changes once processing has begun.

Lost or Missing Parcels

If your order has not arrived within the estimated delivery timeframe, please contact us at support@orvica.co.uk.
We will investigate with our delivery partners and work to resolve the issue as quickly as possible.

Refused Deliveries

If an order is refused or returned because an incorrect delivery address was provided, or delivery attempts were unsuccessful, additional shipping charges may apply before the order can be re-sent.