Frequently Asked Questions
Everything you need to know about shopping with Orvica.
Orders & Payments
Orders are usually processed within 1–2 business days before dispatch.
We accept all major payment methods supported by Shopify, including Visa, Mastercard, Apple Pay, Google Pay and PayPal where available.
If your order hasn't been processed yet, we'll do our best to amend or cancel it. Please contact us as soon as possible.
Shipping & Delivery
Standard UK delivery normally takes 2–5 business days after dispatch.
Free delivery may be available on qualifying orders or promotional offers. Any applicable thresholds are shown at checkout.
We're working towards expanding international shipping. Available delivery destinations are displayed during checkout.
Returns & Refunds
Yes. Eligible unused items can be returned within our returns period. Please see our Return Policy for full details.
Refunds are usually processed within 5–10 working days after your returned item has been inspected.
Please contact us within 48 hours of delivery with photographs of the item, and we'll resolve the issue as quickly as possible.
Products & Quality
Many of our collections are suitable for both dogs and cats. Please check each product description for compatibility.
Every Orvica product is carefully selected for quality, comfort, durability and everyday value.
Care instructions are included on each product page where applicable.
Customer Support
Use our Contact page or email us at support@orvica.co.uk.
We aim to respond within one business day.
Absolutely. Our team is happy to help you find the best option for your pet.
General Information
Yes. All payments are securely processed through Shopify's encrypted checkout.
Yes. Join the Orvica Journal and subscribe to our mailing list to hear about exclusive offers and new collections.
We combine elegant design, dependable quality and fair pricing to create products that pets love and owners trust.